How can we help?
Short, plain guides to every part of FixLoop. New here? Start with the guide below.
New to FixLoop? Follow the guide.
Six short reads, in order, from setting up to checking that a fix held. About 10 minutes in all.
- Set up your workspaceCreate your account and your business in a few minutes.
- Invite your teamBring in the people who spot problems day to day.
- Report a problemSay what happened, from a phone or a computer.
- Find the root causeAsk why until you reach something you can change.
- Fix itOne real change, with an owner and a date.
- Check the fix heldLater, answer one question: did it come back?
Every article
Getting started
What FixLoop is, setting up and bringing your team in.Solving a problem
Each step, from reporting it to signing it off.Running your workspace
Settings, emails, records and AI help.Account and privacy
Signing in, passwords and your data.Common questions
How much does FixLoop cost?
Start with a free 14-day trial, no card needed. Then Starter is $149 a month for up to 10 people, Team $299 for up to 25, and Business $499 for up to 50. See Pricing.
What happens when my free trial ends?
The owner gets an email 3 days before and on the last day. After the trial, nothing is lost: everyone can still look and export, but nothing can be added or changed until the owner picks a plan in Settings, Billing. See Plans and billing.
How many people can join?
Up to 10 people in the free trial, the owner included. After that it depends on your plan, up to 50. Talk to us if you need more.
Does it work on phones?
Yes. FixLoop runs in the web browser on any phone, tablet or computer. There is no app to install.
Who can sign off a problem?
The owner. The owner can also let team members sign off, with a switch in Settings.
What happens if a fix does not hold?
Pick "It came back" at Effectiveness verification. The problem reopens at Root cause, and the earlier cause and fix are kept in its history.
Is my data private?
Yes. In FixLoop, only signed-in people in your workspace can see your problems, photos and files. We do not sell your data or use it for advertising. See our Privacy Policy.
Can I use it for patient information?
No. Do not enter patient names or health details, or names of customers or members of the public. FixLoop is not built for health information.
How is AI used?
AI drafts write-ups and suggests causes and fixes. A named person approves every step, and nothing closes on its own. Photos and files are never sent to AI.
How do I archive or delete a problem?
The owner opens the problem and presses Archive this problem. Archived problems can be restored. To delete for good, open it from the archive and press Delete for good.
How do I get help?
Read the articles here, or press Help inside the app. Still stuck? Contact us and we reply within one working day.
Still stuck? Talk to a person.
Send us a message and we reply within one working day, Monday to Friday, Pacific time.