Workspace settings and places

Open Settings. Everyone can see the settings, but only the owner can change them.

Workspace

• Business name and Type of business. The type sets the privacy reminder on the report form.
• Photo proof of fixes: before a fix can be marked done, FixLoop asks for a photo or file showing the work. When it is off, proof is still welcome but not required.
• Check the fix held: some time after a fix, FixLoop asks whether the problem came back. This is the Effectiveness verification step. When it is off, problems go straight to sign-off after the fix.
• Ask after: how long after a fix to ask. 7, 14, 30, 60 or 90 days. 14 is suggested.
• Team members can sign off: by default only the owner signs off.
• Quick close for minor problems: let minor problems close without Root cause.
• Time zone: used for dates, due dates and reminders.
• AI writing help: shows whether AI help is on.

Places

The Places tab lists every place people have typed in Where. If two names mean the same spot, like "front desk" and "front counter", the owner renames one to match the other and they join up on every problem.

Notifications and Billing

Each person can turn their own emails on or off under Notifications. Billing shows your plan, how long your free trial has left and how many people you have. See Plans and billing.